Frequently Asked Questions
Pricing & Payment Options
Secure Payment Options
Payment can be made by:-
– Credit Card – This is processed by Paypal (No need for a Paypal account)
– Paypal account
– Online Banking – Direct payment into Kiwibank Account 38-9010-0652150-00
(process your order online then make an ‘online banking’ payment.
Pricing
All prices are in New Zealand dollars and include GST.
Shipping Information
Q. How Is My Order Shipped?
A. Orders are delivered via Courier Track and Trace.
N.B. Because of the value of the items we send signature specified. (If you do not want to sign for them please let us know.)
Do You Ship Internationally?
We currently only ship to New Zealand and Australia. However you can email to discuss shipping options.
Q. How Long Does Shipping Take?
A. North Island: approx 2 – 3 working days. South Island: 2 – 4 working days.
International: Australia, please email us for information.
Care Instructions
Duvet Inners, Pillows & Fleece Blankets
Silk is surprisingly easy to care for. Just an occasional airing 2 – 3 times a year.
A good silk duvet will last a long time if it is treated correctly.
- We recommend using a duvet cover or throw to protect the inner.
- A quick outdoor airing every 4 to 6 months to bring back fullness.
- Remember silk is a natural organic fibre so don’t leave in sun for longer
than an hour or two.
Should your duvet inner require deeper cleaning, please follow these steps:
- Spot clean with warm soapy water and a gentle/delicate washing agent.(or shampoo)
- Never use bleach or strong detergents.
- Rinse thoroughly and squeeze excess water by pressing the two sides together.
- Do not wring
- Dry flat, or hang over a couple of chairs to allow airflow, silk dries quickly.
- Dry clean for difficult stains only
- Do not tumble dry or iron
Sheets, Pillow Cases & Other silk products
Silk sheets and pillowcases will last a long time if they are treated correctly. Avoid spilling liquids on your silk sheets or pillowcases, as this may leave stains after it becomes dry. Silk Room sheets and pillowcases are made of high-quality silk and can be hand or machine washed. Washing instructions are below.
- Handwash with cold or warm water with a gentle washing agent or shampoo.
- Machine wash on a “delicate” cycle.
- Machine wash with other delicates. (not with zips or velcro items)
- Never use bleach or strong detergents.
- Rinse thoroughly and gently squeeze (don’t wring), off excess water
- Hang inside or in shade, do not use pegs; dries very quickly
- Drycleaning uses chemicals which may damage the silk and is not recommended.
- Do not tumble dry
- Cool iron on reverse
Damage to your silk product caused by incorrect care will void your warranty.
Privacy Policy
Privacy Policy
We do not share any personal details about our customers with any third party.
We only collect information necessary to process your orders (name, address, contact details, goods ordered). This enables us to be able to respond quickly to your queries regarding any product orders or returns.
Your credit card details are not stored in our system. Silk Room uses security provided by Thawte to encrypt any credit card information entered into the Checkout.
From time to time we may wish to contact you to inform you of upcoming special offers. If you don’t wish to be contacted by us please uncheck the Please add me to your newsletter list button on the registration page.